**And this situation seems to be spreading more and more. I sent a site mail to a vendor on the 13th of this month asking a question I would rather have had answered before purchase. The product in question was in Clearance, so I ended up going ahead and buying it without a reply to my email simply because I didn't want it to disappear on me.

It's the 31st....18 days since the first site mail was sent and still no reply and no indication of it even being read. 20 days in Kendra's situation. Sorry...but that's too long even if someone does have a RL job. I have  a RL part-time job. I also suffer from a chronic condition that most days makes me not even want to get up, much less get on the computer. But I still keep an eye on my store. It's the least I can do for my customers.

So I have a question......Why? Why are there vendors who are not active enough on this site to provide support for their own products?

If I had known that 18 days would pass without any reply from the vendor, then I would not have bought the product regardless of how well it fit my needs at the time.
**