Sorry to hear what you went trough with Dell costumer service =(  and i agree with most of the people who replied here, i assembled my own computer, i'm never going to buy a brand computer... do try to learn how to build a computer, it's fun =)

My first computer... if i remember correctly it was back in 1982, a Tandy Color Computer, with 4k of RAM :p i still have it, and it still turns on... but the keyboard is not working well anymore =(

Who finds a friend finds a treasure!