It's a HP ScanJet 4300c and it is not configured correctly, nor is it using the proper software, this is why we are having so much trouble. Anyway I went back in the darkroom yesterday and did more prints off the same negatives (as I already got a set of prints when I had the negatives developed even though I hadn't ordered them) because I wasn't happy with what the photo processing company place had done with them. I'll post my better results later.