1.  Who is your ISP?
   mts.net.  They go through Sympatico

2.  What type of Service do you have (dial-up, dsl, cable, etc)?
   High Speed DSL

3)  What OS do you run and what version and service packs?
XP Pro with all of the SR and updates.

4)  What software is used to Unzip the file?  (version & service packs)
Mostl Winrar , but also Winzip. Sometimes the one that comes with XP
All 3 unzipped the test zip file

5)  Do you use any type of download manager?
Not really sure what a download manager is, so I guess I don't. I just click and it downloads.

6.  What Anit-virus software are you running?
   CA Antivirus
   CA Firewall with the settings changed to allow downloading of .exe, .zip and .rar files. Unless that setting is changed, there are problems.

7)  What is the file size stated on Bondware before downloading and what is the file size your computer has after downloading (but before trying to unzip)?
The test file was 11.6 or 11.8 (sorry, forgot which one) prior to download
The file shows at 11.5 on my desktop

8. What browser do you use?
   I use Mozilla-Firefox 1.5.0.8

I would have people check their firewall settings. I have found that every problem that I've had has been firewall related.

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi