As a customer I would just like the say thank you for postingt This. I agree 100% with you!!!

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I respectfully request that you please provide alternatives for those buying products who cannot download them and/or extract them. 

I understand and empathize with the fact that the network/server/programming issues may be thorny and difficult to troubleshoot because I've directly experienced it myself with my own business.  But that is no reason not to address the customer needs in other ways:  provide a quick refund and promise of future improved service AND/OR manually send the product from an alternate server.  If I, as a small business owner, with myself as sole employee, can do as much 7 days a week, I do not expect less from Renderosity.  The credibility of the business on which many of us, both  Vendors and customers, depend requires no less.

If, as you have said, this problem is restricted to only a "few" downloads, it should not be a big effort to take the appropriate and intelligent business action.

Just opting out for the weekend is not a good business plan.