**steveinuk -

** Our store staff will work with you to make sure you get the files.  Please post in the Marketplace Customer Support forum as well.
**

MKeyes -

**Sorry for the hassle.  Now that we have an idea what's causing it, we'll definitely go back to our colo provider & have them double check related settings first thing this AM.  I agree with you that something changed on our end that triggered the problem, but as you can read in the "Pitfalls" section at this link (http://en.wikipedia.org/wiki/Stateful_firewall), one way to trigger this problem is simply to keep upgrading servers/routers to the latest version.

Tim