Keith opened this issue on Jul 02, 2008 · 33 posts
PhilC posted Wed, 02 July 2008 at 1:23 PM
There are only two rules.
Rule #1
The customer is always right.
Rule #2
If the customer is wrong then Rule #1 applies.
One can try to gently educate the customer so that Rule #2 needs to be applied less often but when all is said and done, as a content provider, do you want to be right or rich?