I will say that overall customer support and participation has dwindled more and more with each acquisition. With Metacreations the developers were in the Poser community and we all had a lot to say of what was put in the next version. Perhaps now, its just some elite few that are partciipating, not the general users and hobbyists as much, at least from what I see hanging around the groups.
Smith Micro seems to have fallen off the map as far as customer service.

Humankind has not woven the web of life. We are but one thread within it.
Whatever we do to the web, we do to ourselves. All things are bound together.
All things connect......Chief Seattle, 1854