My guess would be a call to smith micro or an email would resolve your issues far faster then a forum post.

When I upgraded lightewave, I had to call them 3 times to get the proper info to make my dongle work properly. (And was on hold long distance for 20 minutes each time, no less!)

When I upgraded Vue6I, I ran into the same issues, the servers were flooded, so I couldn;t even download the patch, and after I had it and tried installing it, I STILL had to call Eon and again wait forever on hold until they could sort out my serial number issues.

Odds are, and email to them, or phone call tomorrow when they are open will resolve it quickly.

Way too many people take way too many things way too seriously.