Well, the first choice should be to contact SM directly.  Secondarily, users can inform each other of their experiences which may help others having similar issues.  Any time something doesn't work as expected (whether from the source or the user), the dialog between the company and user should help to resolve the issue or at least illuminate it. :)

C makes it easy to shoot yourself in the foot. C++ makes it harder, but when you do, you blow your whole leg off.

 -- Bjarne Stroustrup

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