I've sent several emails to them and they didn't reply either, but I know of others that did get replies and also others that didn't got replies at all. I'm not sure what's going on, but I'm guessing companies like SmithMicro do get a lot of spam, so it's easy for valid emails to get lost also.

On the other hand I did use their online customer support system also and they never bothered to reply to that one either. When I asked about this in their forums, I was told what to about it and those were excactly the steps I did take, so..... now I'm not bothered to contact them anymore.

As for the update I had no problem downloading it, but the spam get's tiresome, especially if you receive the same email week after asking you to buy something you already have bought a few weeks earlier.

As for the future of Poser..... imo poser is doomed to die and it will be added to the list of obsolete applications SmithMicro is selling.

Artwork and 3DToons items, create the perfect place for you toon and other figures!

http://www.renderosity.com/mod/bcs/index.php?vendor=23722

Due to the childish TOS changes, I'm not allowed to link to my other products outside of Rendo anymore :(

Food for thought.....
https://www.youtube.com/watch?v=pYZw0dfLmLk