Faewolf opened this issue on Oct 20, 2008 · 103 posts
si_vincent posted Tue, 21 October 2008 at 12:04 PM
I have no doubt that this post will have little to no impact or impression on the people who run Renderosity, but I feel personally that I should make clear how Calida Productions (Khory_d and I) feel about the debacle of last night. I also realise that in an unregulated, online market such as this (using the term very generally, and not just referring to the Renderosity MP) that misconstrued, opinionated and antagonistic forum posts can have an adverse affect on individuals, companies, vendors and buyers.
That being said, I would like to behave professionally and offer our own 'company line' on what has happened, how we feel we have been treated and how we feel our broker, who relies on us for income, has behaved.
1. We were offered a wonderful oportunity to showcase a free item as a way to advertise and draw traffic to the site. It seemed like a good idea and we assumed that staff knew enough about the way the site functions that it would run smoothly, and without complication. We did not however intend that money should be made from those free items. They were free, a combined gift, thank-you to the 3d community in general, and a bit of advertising.
Changes were made to how our free advertisment was made available, -without- consulting us, in -any- way even though we were both at the computer and logged into the site ALL day, keeping a close eye on how things progressed. These changes also affected customers mid-shopping.
Renderosity it seems did not plan ahead for the promotion. They were not prepared for the extra load on their server either in terms of bandwidth or their SQL database hits. Instead they took an executive decision, went over the heads of all vendors who had generously decided to participate and made a decision that not only annoyed customers, but vendors as weell, not to mention the extra work that they amde for us trying to deal with the fall-out.
Bad (or just zero?) planning. Bad implementation (I doubt any vendor has seen sales, let alone extra sales due to the site being crippled). Bad treatment of the people who make you money, customers and vendors. Just bad all round.
And worst, for the community at Rendo, -just- as Daz launch their own major new free product and promotion. They must be laughing themselves silly. The reputation of Renderosity as a community and a broker both has been tarnished and without some serious effort to make reparation, I doubt people will easily forget.
Just a statement as we see it. We felt it had to be said, even if it means our products take an extra week from now on to hit the marketplace ducks
Vincent, Tech. Director, Calida Productions.
PS for those of you who haven't seen our posts elsewhere, our Trick or Treat freebies are available on our site.
First they ignore you, then they laugh at you.
Then they fight you - and then you win. - Gandhi