gagnonrich opened this issue on Nov 05, 2008 · 33 posts
gagnonrich posted Fri, 07 November 2008 at 10:05 AM
Plus, if it was an issue with somebody in the forums, it's being handled by volunteer moderators who aren't online 24 hours a day. Resolution, in DAZ forums, probably wouldn't be much faster. Dealing with interpersonal issues within a forum is always tricky if there isn't an obviously abusive situation that can be quickly remedied.
My experiences with DAZ support for store issues hasn't been fantastic. Things usually get resolved satisfactorily, but lately it's been taking two requests before any action is taken. I've got one that is still open and haven't received a response after submitting two requests to their sales support team to get mony back on a Fastgrab item I purchased that wasn't what I thought it was. It was my fault for not looking at the product page to see that the item was a texture and not a figure. I asked for a refund because I didn't own the figure the texture was for. In the future, I go to the product page before buying a Fastgrab item. I'm sure this will eventually get resolved, but I shouldn't have to submit more than one notice to the support staff before any action is taken.
My visual indexes of Poser
content are at http://www.sharecg.com/pf/rgagnon