Not whining at all, just pointing out some things - things which I didn't start, btw.

SM listens to our thoughts? Do they? And you know this how?

I am giving them a chance to "make things right". For all you know, if enough people challenged them in the way I have, perhaps they'd be even more inclined to make things right. If you're concerned about them feeling insulted or anything, don't be. I'm sure they can handle the criticism.
And if you're suggesting nobody should challenge them... well, I don't know what to say to that.

Counter productive? How's that? Counter productive would be somehow sabotaging their efforts. Criticism delivered sincerely is never counter productive.

Give them a reason to make a better product? How's that again? Their reason should be profit and that should be reason enough. So, I can't give them a reason to make a better product. If I have to, something is seriously wrong there. I can, however, give them suggestions towards making a better product, which I have, and many others have as well.

Get behind them? Why? How long have you been using Poser for? I've been since late 1999, and have seen it change hands four times since then with at least two flop releases surrounded by major controversy - the original Poser Pro Pack and Poser 5. Other, more successful releases have been buggy and haven't brought anywhere near enough to the table to take Poser too terribly seriously. Their improvements, while many have been steps in the right direction, always feel incomplete and have been fraught with problems.
Even their plugins for getting Poser into other apps like max have been half-assed: the plugins are always for an obsolete version or two years behind, in spite of being released when current versions of the current relevant SDK's are available.

I'm not "attacking" anyone, as I see it.
If they come here with something like this, they have to expect some sort of a reaction. That's all there is to it. I'm not going to apologize for stating my opinion. As I wrote earlier, I knew we had their attention in this thread, and I decided to use that to get my thoughts about it out.
I'm also not going to be a mindless fanboy and just pussyfoot around them because I feel that they're really just here to help us and we should give them a break. They're a business. They want to sell us software. We don't owe them any kind of a break - they owe us good, usable software.
Don't kid yourself - they're not part of the family, not part of the community. While there may be employees of theirs who are, Smith Micro is a business, plain and simple. They make cell phone software and for some odd reason decided to buy Poser.

I can give SM the benefit of the doubt, but their first release of Poser since they bought it is far from impressive. It has some cool new additions, but is still faaaarr from what I would call "Pro". Just like the original PPP in 2000 was. If more people challenge them, maybe their next release won't be yet another in a long string of tragedies and half-assed, half-broken releases.

And maybe their next poll will be a little better thought out.