That's my point - I can't raise a ticket - it doesn't let me select Vue7 Complete, only the 5 and 6 Infinites which are registered to me. Complete is registered at Cornucopia, there doesn't appear to be communication between the two sites yet. And when I try to register it manually at e-on,Vue7 Complete isn't on the list
I CAN submit a contact to a Sales Rep, but that doesn't raise a support ticket - it also looks as if they're closed at the moment, I submitted a request about Upgrade pricing from Complete to Infinite on the 20th, it's still unanswered (it is the festive season, after all! :-))

Rob