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Subject: e-on is REALLY on top of things

chudo121 opened this issue on Jan 30, 2009 · 13 posts
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chudo121 ( ) posted Fri, 30 January 2009 at 7:19 AM · edited Sun, 01 December 2024 at 2:22 PM

I did a reformat of my pc back in July of last year and had issues issues reinstalling my copy of Vue 6 Infinite, so i sent a ticket to support explaining the problem.

Well nice to know this morning i got a reply e-mail telling me i have to re-register the product :D

Gotta love speedy service(;

The most beautiful experience we can have is the mysterious. It is the fundamental emotion that stands at the cradle of true art and true science...

BAR-CODE ( ) posted Fri, 30 January 2009 at 7:22 AM

I got 8 emails like that from all questions i ever saked them ..
Mostly to closed open threads...

E-ON dropped the ball big time lately...

 

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chudo121 ( ) posted Fri, 30 January 2009 at 7:26 AM

I think they dropped more than the ball :D

The most beautiful experience we can have is the mysterious. It is the fundamental emotion that stands at the cradle of true art and true science...

gillbrooks ( ) posted Fri, 30 January 2009 at 10:15 AM

I got several emails all on old threads this morning too.

Weird

Gill

       

thefixer ( ) posted Fri, 30 January 2009 at 10:25 AM

55

Injustice will be avenged.
Cofiwch Dryweryn.

2ni ( ) posted Fri, 30 January 2009 at 12:50 PM

22 ...
I closed some but I have many issues with last post "I'll pass the problem to the developpers", so I excepted e-on to come back and tell me "we have resolved this bug", so I don't close them.
Anyway I don't think they'll do so.

FrankT ( ) posted Fri, 30 January 2009 at 1:29 PM

I had a bunch today too.  Maybe they are going through and trying to get updates on outstanding bugs ? (We do that at work a lot)

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estherau ( ) posted Sat, 31 January 2009 at 6:24 AM

 I got several that day too.
Love esther

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Elfdaughter ( ) posted Sat, 31 January 2009 at 10:09 AM

 20 for me!  Probably is something like Frank suggested.

jc ( ) posted Sat, 31 January 2009 at 10:50 AM

Like frank said.

I got one also. It was more of a question than a problem, and was purposely left open for a long time to see if other users encountered the same thing I did - as I suggested they do.

Nothing unusual about seeing if old trouble tickets can now be closed. Many times, after advice on a problem is given, users don't get back to support staff to let them know if the advice worked. So, the company has to proactively ask the user, so they can clean up their database.

I agree it seems a long time to get around to this house-keeping.

Elfdaughter ( ) posted Sat, 31 January 2009 at 11:19 AM

 Think is, JC - I always responded to mine, even if it was just a 'thanks, it worked!' - could it be they had a server crash, and now they're back up and running, the system is registering all the emails again, so resending them?

jc ( ) posted Sat, 31 January 2009 at 11:52 AM

Don't know, Elfdaughter - I had also responded to mine.
 
But mine was maybe exceptional, since me and the support engineer had agreed to leave it open for a long time to see if anyone else had the same issue (about setting the max number of OpenGL light sources in "Options").

estherau ( ) posted Sat, 31 January 2009 at 4:56 PM

 quote:- I got one also. It was more of a question than a problem, and was purposely left open for a long time to see if other users encountered the same thing I did - as I suggested they do.

I thought that if you left them open then other users can't see them, and they only become avaiolable to other users when closed..
Love esther

MY ONLINE COMIC IS NOW LIVE

I aim to update it about once a month.  Oh, and it's free!

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