alex, the suggestion of venting was regarded your 2nd post in this thread, not the 1st one. The non-"warm" reaction that you mention was to the 2nd post, not to the 1st one.
Your 1st post was a constructive one, your 2nd post was not. IMO, it is to be expected non-"warm" reactions to non constructive posts.

I, for one, have no e-on shares or any other relationship with this company other than being a happy customer.