FranOnTheEdge opened this issue on Jan 21, 2009 · 30 posts
FranOnTheEdge posted Sat, 07 February 2009 at 9:44 AM
I've been waiting since the 6th January, off and on...
Okay, I've given them another chance, I've opened a case - again, (yes I did try to stay in touch, by re-opening an unanswered case) tried to add as much detail to the new case as I could... we'll see...
Decent support? I'd be happier with any support...
Oh, and I have hunted through the manual until I'm blue in the face... on this occasion I don't think the answer is in there, after all manuals don't often have a section on "Crash: cause?"
Troubleshooting sections just don't cut the mustard. They are usually pretty basic anyway, with stuff like - "Is the machine plugged in at the mains?"
Usually I find myself:
a) hunting though the manual,
b) using what to me sounds like a perfectly logical search phrase - since it has the program's own error message within it, but nothing will come up...
c) I then have to try to second guess what term the....
(searches for something meaning 'idot' but more polite, can't think of one so uses it anyway... Lol)
idiot who made the manual used for this problem...
d) don't manage it, go online to search,
e) find millions of other people have had the same problem, also find they all had different solutions, but the solutions posted ends the threads, no-one coming back to say what actually worked...
f) Tries them all, nothing works...
g) Cries...
h) use different program, if available
i) if not, cry some more, swear a lot.
zzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Unfortunately I am no longer in a position to simply abandon a project if the software doesn't work, I absolutely HAVE to finish the project. Somehow.
I can't call them on the phone as this is a bit of a bad reception area, and I only have my mobile - plus can't afford long phone calls on a student budget.
Video tutorials don't usually take you through the routine for solving program crashing... None that I've ever heard of anyway.
I've asked the After Effects Render crash problem, not the multitudinous PhotoShop problems - one step at a time eh?
Besides the PhotoShop problems are more annoying and time-wasting than project halting... It's the AE prob that's the real killer.
On a more cheerful note - boy did we need one now! - I got a load of free Lynda.com video tutorials, when I bought PaintShopProPhotoX2 - not that those will help much with PhotoShop... ROFL!
Can't buy anything at the moment, just bought Production Suite, and now have to get my car through its MOT... worrying me a bit, that is...
Oh about PhotoShop images sticking to the top of the work area screen, or each other, I can do a screen grab if that will help?
Measure
your mind's height
by the shade it casts.
Robert Browning (Paracelsus)