Yes. A screen shot. There is a "snap to document bounds" setting somewhere, but somehow I doubt if that is what you are talking about. A screen capture might help as I still haven't figured out what the problem may be.

As for crashes, Adobe probably hasn't helped (and probably won't) with that problem because this is most likely a hardware problem (and that is probably what their support is assuming). They don't guarantee their software will be compatible with all hardware. No software developer can. And they certainly cannot help all their customers troubleshoot all the hardware that's out there. That's why they publish (again, somewhere) lists of hardware and operating systems they consider compatible. If you can find the information (I know it's out there somewhere on Adobe.com because I've seen it), you should be able to determine whether your hardware and OS are considered (by Adobe) to be fully compatible.

If they are supposed to be fully compatible, a couple of things you could try -- though it could all be a waste of time and effort, but you never know until you try -- is to uninstall your video card drivers and reinstall them, or, if that doesn't work and if you are willing, fdisk and format the system (and program) drive(s) and reinstall everything from scratch.

Sometimes that last approach solves a world of troubles. Sometimes it solves nothing. Either way, as I'm sure you know, it's a commitment in terms of time and trouble, and you need to be sure you have reliable backups and get a professional to do it if you are in any way unsure of yourself. I've done it many times over the years and have almost screwed myself over a time or two in spite of that experience.

On the other hand if your hardware and/or OS is/are not fully compatible, you obviously need to start over and install a different OS if that is the trouble, or if it's the hardware, then you will need to try to find a local hardware guru who can swap out parts (I'm just guessing, but most likely swapping out the video card and its drivers will do the trick) until the crashes go away.

Just don't expect Adobe, or any other software vendor -- ever -- to resolve a hardware problem for you if that's what it is. If any software support rep has ever done that for you, they did it because they were especially nice and wanted to be helpful, not because they were obligated to.

And good luck.