I've pretty much given up on CP.  The last straw was trying to change my email.  It just won't accept my new mail and keeps reverting to the old one.   Their advice was to follow the steps I was already doing so nothing changed even after I contacted them. 

I know it can't be me because I've been online for over 10 years, managed to change my email on all other sites and can follow simple instructions at the very least :)