"PS  Curious that vendors percieve customers as thieves and crooks first and formost"

I never said that at all.. thieves would simple go the warez route, and not even bother registering with eon.

But time and again, we DO see people in the forums here trying to resell products they are not allowed to resell, per their Eula.

Money is tight everywhere, everyone is on edge, and many people will do whatever they can to save a buck or two, legitimately or not.

But my point you missed, is that when you upgrade from 6xxx to 7xxx, you've done your upgrade. Eon considers your 6.xxx license no longer valid, which is in the paperwork that comes with Vue. So once you've upgraded to 7.xxx whatever, that's the one you chose, period.

Personally, I do agree with you.. there's no good reason I can think of not to allow a sidegrade from 7.xxx to 7.xxx, BUT if eon can't cancel an activated 7.xxx license, then it WOULD make sense.. then a customer would have both a valid complete and a valid infinite license, which they do not permit.

If it were me, I wouldn't have emailed them, I'd have called them on the phone. I did when I had issues activating and installing V7I.. the wait was minimal, and not only did they actually call me back twice to make sure I had what I needed within 48 hours, they also followed up via email to make sure that my install went through properly.

Its pretty easy to ignore an email, but much tougher to ignore someone you are speaking to on the phone.
 
At any rate, I DO wish you luck getting a sidegrade.

Way too many people take way too many things way too seriously.