Forum: Vue


Subject: Do you think it's right not to have a 'complete'->'infinite' upgrade path

ArtPearl opened this issue on Feb 13, 2009 · 98 posts


Rids posted Sat, 14 February 2009 at 4:45 AM

Quote - But my point you missed, is that when you upgrade from 6xxx to 7xxx, you've done your upgrade. Eon considers your 6.xxx license no longer valid, which is in the paperwork that comes with Vue. So once you've upgraded to 7.xxx whatever, that's the one you chose, period.

Personally, I do agree with you.. there's no good reason I can think of not to allow a sidegrade from 7.xxx to 7.xxx, BUT if eon can't cancel an activated 7.xxx license, then it WOULD make sense.. then a customer would have both a valid complete and a valid infinite license, which they do not permit.

I know that once I sidegraded from 6 Inf to Complete my upgrade has been used up. If it wasn't I wouldn't have a problem, I could just upgrade again from 6 Inf to 7 Inf as my funds allowed. What this whole thread is about is e-on's decision to penalise those who took the sidegrade option and remove any further upgrade options. I have still paid e-on more money than anyone who just bought 6 Infinite outright (cost of 5 esprit, uprade 5 esprit to 6, cost of all modules, upgrade from PS to Infinite plus sidegrade to 7 Complete) so why should I be treated as less of a customer than someone who just wants to upgrade from 6 Inf to 7 Inf?

I don't see why there should be any technical reasons why people using the "Artist" products should not be able to upgrade to the "Professional" series, its just moving data around in a database and that really is not that hard. Personally I think they are purposely trying to create a two tier system so they can charge outlandish prices for Inf and Xstream in the future. With that in mind, I might just have taken the best route for me already by purchasing Complete, otherwise I may have ended up locked into an upgrade system that simply becomes unaffordable for the hobbyist. Time will tell but either way, they obviously don't want any more of my money.