Here's my understanding based upon what's been said and what I read on e-on's website.

 

e-on allows you to either: a) update Vue 6 Inf to Vue 7 Complete or; b) update Vue 6 Inf to Vue 7 Inf.

 

In either case, you've used up your update. But, they allow you to switch your update pref from Complete to Infinite within 30 days of purchasing Complete.

 

After 30 days, you are now a 'Vue 7 Complete' owner-- just as if you've purchased it from e-on. As a Complete owner, there currently is no posted update path to Vue 7 Infinite.

 

The retail difference between Complete and Infinite is $296-$336 depending on download vs boxed. It's clear to me it wouldn't be a good strategy for e-on to upgrade for the difference-- you want to reward your users for picking the right package the first time, or else most will always choose the lower cost version.  Any marketing person knows this.

 

So, the question becomes, how much difference does one charge? 

 

You say:

Quote - their 'best offer' is to give me a $400 voucher for buying v7inf. This means I'll have to pay $500 and if you add the $100 I already paid for complete it's a total of $600.

 

Now, I'm assuming what you're saying is you can purchase a brand new copy of Vue 7 Infinte AND keep your Vue 7 Complete as well. But you'll have to pay the full price for Infinite minus the $400 voucher-- costing you $499. So, this is somewhere around a $200 difference between the retail difference between the two. Perhaps a bit steep.

 

Now that you're a Complete owner, (and given a grace period to switch)-- so, in e-on's mind it's not necessary to consider your $99 previous upgrade fee. I'm sure they are thinking they should have only one Vue 7 Complete to Vue 7 Infinite upgrade (now called 'voucher') fee and not have to deal with 'an upgrade from an upgrade.' I'm sure you can understand that.

 

So, if I'm reading this right, e-on has told you they will honor a $500 fee for moving from a purchased copy of Vue 7 Complete to Infinite. And, you get to keep Complete? If this is the case, then I believe $499 is perhaps a bit more than I would charge (actually $50-100 more), but not a completely unreasonable fee considering the facts above. Perhaps the reason for the higher price, is you still own a seat of Vue 7 Complete, which can be used-- and would be used in a studio environment.

 

best, Chipp