Forum: Vue


Subject: Do you think it's right not to have a 'complete'->'infinite' upgrade path

ArtPearl opened this issue on Feb 13, 2009 · 98 posts


chippwalters posted Mon, 16 February 2009 at 5:22 PM

Pnina,

Quote - (and the fact they dont  say that this is their general arrangement in any official list/publication, also seems...well, underhanded?)

Seems like good business practice to me to provide a solution for a customer who asks. See my post above about SketchUp. That said, I imagine they will have to at some time provide an upgrade path. I suspect they're waiting for a next version of Vue. I imagine they do not now, as it would certainly inflame those, like you, who disagree with the pricing.

As I said previously, they have provided you a path, just not one you are happy with. My guess is after 30 days, they consider you the same as a Vue 7 Complete purchaser, and do not worry about your $99-- especially since you did have a very generous grace period offer as well.

Certainly there's room in this discussion for varying points of view. As I said, I would like to see the voucher to be $50-100 more than it is. Assuming that, it seems fair to me.

best, Chipp