Well, I really dont have anything new to add, I expressed my opinion and quoted e-on's response', I thought that will be it.  But it's too annoying to see the thread go backwards...
Chipp,

Quote -  Here are the facts as currently known. There is an upgrade path for Complete 7 to Infinite 7

If you own Complete, then it costs you $895 - $400 (they'll pay you for Complete) to upgrade to Infinite. That's $495. For $495 you get 90 more SolidGrowth plants (including new Hi Def plants), which if purchased alone would cost well over $495.

plus you get all the upgrades from Complete to Infinite as listed at:
 

http://tinyurl.com/bqb4sz

You're explaining why infinite is better than complete, and why it is worth more money. This isnt the point. The question is why is infinite worth more if you first purchased complete rather than going directly from v6inf to v7inf.  You dont get more features/content by going through complete so you shouldnt pay  that much more, only the 15% 'restocking' perhaps.

Quote -
Now, before you all complain about the lost money upgrading from Vue 6 Infinite to Complete then on to Vue 7 Infinite, remember, e-on did give folks a 30-day money back grace period before the PLE came out.

I havnt committed a crime or made a mistake, for which the grace period would be relevant. I'm talking about going up in stages, complete was OK for me when I bought it. I read the comparison list and counted my money. No regrets, no second thoughts. What I was enquiring about is  a way to move complete->infinite at a later stage(not time limited) if they added new features to inf but not comp (as they seem to be doing already  in 7.4) or if my circumstances change - I have more money or I now need the additional features. I dont want it for free or for less than the direct route, just not a ridiculously  exorbitant price.
This works for esprit->complete (with no time limit and  no extra costs at all for going the indirect way) why shouldnt it work for complete->inf?
(BTW- there still isnt a PLE version of complete, even though I was advised to wait for it as it will be 'out a few days after the Inf PLE')

Quote -
  Besides, how can a company actually start providing 'upgrade, then another upgrade' price lists?

The same way they provide a list for esprit-> complete. I cant see where the problem is?

Quote -
So, e-on is specific about their two product lines- Pro and Artist. And, they give you a way to move from Artist to Pro as well. If it's not to your liking, then don't participate. That's the beauty of the system, you can vote with your wallet and/or your feet.

Sorry, are you saying I should buy it or not buy it but keep quiet? 'Like it or lump it'? Really? Why? If unsatisfied customers or potential customers keep quiet how is e-on going to know what they find objectionable? Of course I use  my wallet to vote with. But it isnt mutually exclusive - I'll buy what I want AND I'll let e-on, and every one else interested, know what my opinion is. Of course e-on can chose to ignore me, my opinions and my wallet...
I did not start the thread in order to bad mouth e-on. I wanted to gather feedback from other people as backup to my conversation with e-on. If people still have something to say publicly why shouldnt they?

I realize vue gives you and many users (including me, actually) a lot of pleasure.  Maybe you are as happy as could be with the product and the company. I did not intend to offend any of you or convince you to feel otherwise, and I said in the OP happy users with inf do not have to participate. But neither vue or e-on are holly cows, one can criticize them without being considered a stoning-worthy heretic, no?

"I paint that which comes from the imagination or from dreams, or from an unconscious drive. I photograph the things that I do not wish to paint, the things which already have an existence."
Man Ray, modernist painter
http://artpearl.redbubble.com/