From my experience the process is that  Lee Randall(sp?) screens the bug reports. She tries to reproduce them and if she manages and she understands what the problem is she forwards it to the programers.
She's quite nice, mostly answers within a day. I had several times that her reply indicated that she didnt pay attention or just didnt understand, but I'm quite persistent and I explain it again or just insist that it is a bug...
I had one or two bugs they claim they cant reproduce (they are not consistent for me either, but they happen) but all the rest they admitted were bugs. As for fixing them....dont get me started:)

Please do persevere with your bug report. We paid for a working program, they should fix it.

There is a phone number on their site for all inquiries, sometimes you need need to wait and sometimes you need to leave a message, but they do come back quite quickly. (I think it's Lee who answers the phones too. I never managed to get any 'higher' than that).

"I paint that which comes from the imagination or from dreams, or from an unconscious drive. I photograph the things that I do not wish to paint, the things which already have an existence."
Man Ray, modernist painter
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