Greetings ,

   I too have had numerous contacts with Vue customer support over my product ( now Vue 7 Pro Studio ) not functioning properly. From updates causing Vue to crash and need to be reinstalled to the very VOB save and then crash issue you mentioned above. I have recieved nothing but excuses from E-on customer service and they have not been forthcoming or even remotely apologetic for the issues that we the paying customers are experiancing.  I am frustrated as you and I am to the point where I begin to wonder why I keep paying for a product I recieve no support for , excuses and a only partially functioning product. I have paid now $ 100's of dollars for my LEGAL software I expected much more from this company. I love Vue but many issues exist and need to be resolved indeed by E-on before I would recommend this software to anyone.

** New Development **

   Something else I am noticing since upgrading to Pro Studio , My V4 Imports seem to be dropping their morphs and appearing as only a base V4 rather than morphed character they are saved as. This is VERY annoying as the 3D Import option is a great part of the reason why I bought this program.