Forum: Vue


Subject: Vue 7 bugs and solutions(?)

ArtPearl opened this issue on Apr 30, 2009 · 76 posts


ArtPearl posted Fri, 01 May 2009 at 12:20 PM

E-on claims vue 7 works on Macs. My computer complies with the minimum requirements (+more). . I havnt   seen  any disclaimers even that it might have known issues. They dont say 'we recommend a PC'.  They dont charge less for a mac version. So  consumers may be forgiven for thinking it will actually work on a mac as well as on a PC.
So telling me to buy a PC may be a solution(I know you mean well by suggesting it as at a possible way forward), but not the right one. I'm not investing in a new computer now,  I only had this one a short while and I bought it based on e-on's specification for vue running on a MAC.

Saying that zbrush has problems with the mac version, is neither here not there. Depends how they treat customers reporting bugs and how quick they resolve it. I certainly dont expect perfection on release. I expect reported problems to be taken seriousely, and fixed in a timely manner.
Just as a balance I'l offer the example of Filter Forge software: if you test their beta release for the Mac version, and find bugs they can confirm, you get the software for free. (anyone can chose to be a beta tester for them). This way they can debug the program quickly and at the same time  there is some compensation to the customers for putting up with a flawed program. (and there is an open data base of reported bugs and their status, so you dont have to waste your time (and theirs) repeating reports of known bugs)
I understand e-on offers free software to their selected beta testers if they find a bug. Why shouldnt that apply to people who paid for their vue version and yet find so many bugs? It's most likely e-on doent have enought (or good enough) beta testers on Macs. Why shouldnt they take advantage of users who find bugs and offer them some reward for their trouble, wouldnt that  be a win-win situation?
And before you ask - I pointed this out to e-on, they ignored it.

I'm pretty sure they covered their behind against any law suits for not complying with 'truth in advertisment' laws (Not that I personally would pursue this avenue). I think they claim they are charging for the liscence, not the program. So even if it doesnt work at all they are still 'OK' - they gave me the liscence what else do I want?

But morally, this is as close to fraud as you can get- describing a product and its features, the platforms it runs on, the price they charge...but the product does not do what they said it will do, and they are not in a rush to fix it.

It's sad. I loved v6. I didnt have significant problems, even though I run it on a MAC. I would describe myself as 'almost a vue addict'. But the problems I had with v7, and they way e-on treated me and my reports, put me off using it almost completely.
Oh well. Shrug and go and do something else, pleasant.

Thanks for your responses!

"I paint that which comes from the imagination or from dreams, or from an unconscious drive. I photograph the things that I do not wish to paint, the things which already have an existence."
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