Chipp,
By now I rather deal with e-on than with you. Knowing how unsatisfied I am with their handling of the problems, that should give you an idea how irritating I find your reactions.
Why do you find it necessary to defend 'their position' even when you have no knowledge that they actually dispute what I reported? Why not take my word that it is a problem, they admit it but it isnt solved?
E-on is never shy telling me they cannot reproduce my bugs. They have NOT claimed that on this bug.
This is my whole dialog with them about it:

Issue #1233423397

 

Message number: 1233423397
Synopsis: Characters/digits typed in the wrong order
Last posting date: 2009/02/13 07:27 Last answer date: 2009/02/13 07:42
Categories: Support - Vue 7 Complete - Solving a software issue
Posted by:
Pnina Osguthorpe
On:2009/01/31 09:45:14

When I use a numeric/character fields (rather than slides/gizmo etc) the digits or characters I type in appear in the wrong order. E.g. I type in 91 it appears as 19. I am absolutely a 100% sure it isnt me who is typing it in the wrong order - I watched my fingers very carefully many times. The problem doesnt occur if I type very very slowly (like a character every 2 seconds). It doesnt depend on the amount of resources available - for example I have now approx 70% and it is occurring.
I hope it is obvious that this hampers my work greatly. There is a big difference between 91 and 19, and if there it happens to be a decimal point that is in the wrong place it can be orders of magnitude wrong.

  Posted by: Lee Randall On: 2009/02/03 13:01:59
Hi Pnina,

I'm forwarding this to our development group. As we releaes updates, we continue to work on the Mac interface.

Best regards.
Lee Randall

  Posted by: Pnina Osguthorpe On: 2009/02/13 07:27:58
This issue isnt resolved. It is VERY difficult to wokr like that. There are no disclaimers about the mac version getting more bugs and less attention. I received no discount for the mac version being an inferior version. So I expect to get a better response than 'w'll look at it when find a minute'

I'm not closing threads till the issue is resolved.

  Posted by: Lee Randall On: 2009/02/13 07:42:50
Hi Pnina,

The developers are aware of the issue and are working on it.

Best regards.
Lee Randall

And as I said above this week John Canver said in his reply
"7. That might still occur, unfortunately, we're still investigating."

---

"the developers are aware of the issue" means to me they know the problem, they can reproduce it, but they havnt found a solution yet.
If they needed any more info from me they would have asked.

That was in JANUARY!

I dont really care how difficult it is to fix it. They claim Vue works on a mac. My machine exceds the specifications they stated. I expect them to make it work. Reading input properly is a fundamental requirement from any program, I'm not asking for too much by expecting it to work in VUE.

If I use your analogy - it isnt a noise that developed in my car after I used it. It is a flaw that was there at  the begining. It doesnt disappear when the mechanics examine it. I told the garage about it in January, a week or two after I purchased it.
They immediately said 'yes, we know about the problem, we are working on a solution that will fix it' . But ever since -nothing, no solution. Can you imagine me (or you) accepting that situation with the car? can you imagine them or their advocates saying 'oh but it is so hard building cars so they function properly!' I dont think so. If the job is too hard for you -dont do it.
My underlying premise is:

You cant charge money for a product you dont know how to build & fix.

If you dont agree with my premise there is no point in you commenting on my posts, we dont live on the same planet, We dont have the same rules of common sense and decency, we dont talk the same language.
If you do believe in this premise go back to your previous statement
"I don't understand why it wouldn't be fixed immediately as I could certainly understand how frustrating such a problem would be."
(For a minute there I thought you were sympathetic...)

"I paint that which comes from the imagination or from dreams, or from an unconscious drive. I photograph the things that I do not wish to paint, the things which already have an existence."
Man Ray, modernist painter
http://artpearl.redbubble.com/