I'm for giving e-on some wiggle room. Here's why. Let's do some math.

Vue runs on three main OS'es. Mac, WindowsXP and Vista.

 

There are at least two dozen varieties of Macs which Vue can possibly run on. Multiply that by the different Mac OSX versions, point releases, and possible installed graphics driver versions (~60) and you get 1440 possible configurations for the Mac alone.

(Side note: At Altuit, We used to sell a specific software for the Mac and ended up quitting because it needed updating virtually every point release).

 

Now let's take the PC. How many different hardware configurations are there for PC's? Let's be sure to include the different video cards, ram amounts, processor types and speed? Let's take a modest pass and say 1,000. Now multiply it by the number of XP point versions (~5), then by the Vista point verisons (~5), then by the 64-bit versions of each (4) then by the number of possible graphic software driver versions (~50) which equals 5 million possible different PC hardware/software combinations.

 

And we aren't even starting to talk about other software conflicts and embedded third party API's (like Poser and SketchUp).

 

By my count, there are over 600 features in Vue. Assuming each feature has, oh, say 5 function points, that would be over 3000 function points. Multiply it by the total number of possible hardware and software configurations, and you start to see how huge a task it is to make sure all software runs 100% bug free on everyone's computer all the time. By the way, the number here is over 15 trillion permutations of hardware and software function points.

Still, I ask,  "Do you honestly believe if they could reliably reproduce it, they wouldn't have fixed it since you originally reported it over three months ago? "

I think they are doing the best they can.