Quote - " I'm for giving e-on some wiggle room.

"

What I was saying all along is that if they put a product for sale on the market for a particular platform, buyers expect a working product, and it is within their right to have it fixed by e-on in a timely manner if they find flaws in it.  Customers are entitled to  get results, not reasons.
Your quoted statement and the rest of the post do not dispute that. You are pleading for existing and future customers to be lenient, to forgo their rights. I have no objection to that. If some people find that the bugs do not  impede their productivity, if they dont find it too frustrating to enjoy the activity,  or they are just of a generous nature - by all means be forgiving.
This might even be me under some circumstances.  But it would require a more considered and helpful approach from e-on than users get now (along the lines Silverblade mentioned). It would require more transparent and more informative communications perhaps along the lines Alex suggested.

Maybe they did work on the bugs I reported a lot. But if there is  no positive result and no feedback, how am I to know?
Isnt it also plausible that they didnt work on it but instead put most of their  men-hours into developing new versions or dealing with maintanance customers for which they can charge more money, and put on the back burner existing commitments to those who paid for a product already?
If they did work as hard as they can and did the best they can - their best isnt good enough to satisfy customers rights, although they maybe good enough for charitable people who want to give up some of their entitlements.
I described the facts about the bugs I found and how they were handles by e-on. If people can/want to put up with that - by all means. But they shouldnt have to.

"I paint that which comes from the imagination or from dreams, or from an unconscious drive. I photograph the things that I do not wish to paint, the things which already have an existence."
Man Ray, modernist painter
http://artpearl.redbubble.com/