Quote - Your quoted statement and the rest of the post do not dispute that. You are pleading for existing and future customers to be lenient, to forgo their rights.

Not true. I am pointing out what I know to be true. According to conventional software metrics, including McCabe's theory on cyclolmatic complexity, the chances of Vue being 100% bug free is zero.

Quote - Customers are entitled to get results, not reasons.

I still ask you, "Do you honestly believe if they could reliably reproduce it, they wouldn't have fixed it since you originally reported it over three months ago?"

This sounds like a serious bug, and one which they would fix immediately if they could. While I have zero knowledge of this particular bug, I still believe they can't reproduce it and so can't fix it. If every time you tried typing in a field, the numbers were transposed, then this bug would certainly be a showstopper which needs to be fixed ASAP.

All this said, IMO e-on does a poor job with customer relations-- other than support, which I feel works reasonably well.

On their forums, I would hope they are more forthcoming with answers to reasonably posted questions. I certainly wouldn't expect them to provide a road map of all the features for next versions (as others might), but I think a friendly face, with thoughtful answers would go a long way to help customers.