jeffg3 opened this issue on Jun 01, 2009 · 83 posts
efstarlet posted Thu, 04 June 2009 at 4:49 PM
Quote - So you're saying they deliberately did not transfer the order histories just to piss off their customers and run them off? And you're comfortable making that rationalization?
I notice that the CP excusers have moved on rather rapidly from the above topic. This quote embodies a false premise set up as a straw man to knock down ... no one is assuming they did this for those reasons, but you have nicely stated the likely outcome. BTW, this is a conclusion, not a rationalization. But I digress ...
It seems quite odd to me that, when Renderosity and CP went their separate ways, Renderosity was able to obtain the data, update their own database, and provide their users with ongoing access to prior purchases - WHICH HAD BEEN MADE THROUGH CP !!!
Now we have the case where old purchases made through CP, where Renderosity was the broker, are still available to members via their Renderosity account, but CP cannot even be bothered to update records for their loyal customers. Who do you think is giving the finger to whom, in this scenario?
Klebnor mit Stierkugeln
Content Paradise never hosted the files from Renderosity, and communicated with Renderosity on each transaction to release files purchased through the old CP database.
If you have questions regarding the changes at Content Paradise, they can be submitted via the Contact Us form on the support section of CP. Feedback and concerns can be submitted through the separate feedback form that bypasses the support system and goes directly to my team. (Though you may not receive a response via the feedback form, I am reading all of them personally.)
We are working on posting the wishlist of changes we will be working on making at buyer and seller requests, so you know what's in process and that we are hearing you. We have implemented a lot of changes this week and have a bunch coming for round 2. Please let us know how to improve your shopping experience.