Fisty:   Thanks for the link. I always thought these styles were only workable on P5 and up. Never read tehm to see they were actually transmapped hair workable in P4 as well.

Joelglaine:

here is their customer service e-mail addie. Drop them an e-line and perhaps a screen capture of the problem and see what they have to say about it. I have never seen that problem though for a very long time I had difficulty getting their email newsletter.....all the links on it were dead. Took them a loooooong time to finally fix the problem.
Good luck!

OOOPS! Sorry forgot the link:

site email: help@runtimedna.com