>> "although I know that's not the case"

Sure, they read the forums. Whether or not they actually do anything is the question. Case in point: Bryce 6.1, which demands, in installation, that you install Studio as well. I filed a ticket asking why: no response. I asked in the fora for two years: no solid response. I finally figured out that it was just a way for DAZ to bump up its Studio download numbers, not because Bryce really needs Studio to operate.

But try getting a solid answer, just once, about something this seemingly trivial. Yeah, it's no big deal in the Grand Scheme of Things, just a small annoyance. But that, coupled with a few bugs and breaks that have yet to be resolved was enough to make me say, "Okay, guys, whatever. You dont want to answer the question, nor do you want to provide real support when there's an issue like this." So I gave up asking... but it certainly coloured the way I look at customer service there. When it comes to purchases, they're exemplary. When it's broken software, you might as well settle in with a good book and a nice hot cuppa.

And rest assured I'll be watching to see how CP responds with the glitch that shut off the sale a day early. For now, I'm willing to give them the benefit of the doubt. It probably was just a glitch, someone putting in 12 midnight and thinking they'd put in midnight Sunday and not realizing that the software saw that as the opening bell for Sunday, not the closing one. It's very likely that's what happened.

But it's what they now do that will determine how I view the site in the future.

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