This is ludicrous... farcical even.

I work in a marina and boatyard where we maintain our clients' sailing yachts and powerboats. This is just part of the normal service. Yes, we have to pay to dispose of used oil, batteries, etc. in an environmentally friendly way, but the customer just pays a little extra for this service.

In the end it comes down to how much they value their customers. Policy schmolicy.

(edit) True, ockham, but disclaimers cover that well enough for us.

"If I were a shadow, I know I wouldn't like to be half of what I should be."
Mr Otsuka, the old black tomcat in Kafka on the Shore (Haruki Murakami)