For SeanMartin, the reason I said JenX sounds like the customer is to blame. The top fourth of that response sounds like peoples concerns are being minimized. Then, 'You want radical change? It's not going to come from SM'...boom, off the hook. [And why not ? they're making the product.] "It's going to have to start with people actually engaging and LEARNING !" No, it starts with the product you are using. It's what you can do with it. Remember the old saying,'If you only have a hammer, everything looks like a nail.' Well, we would like a stocked toolbox. And we are going to have to show Smith Micro what their own program is capable of ? This makes them sound more out of touch than ever. I do agree, this is a wait & see. Personally, I'm hoping for a greatly improved hair room among other things.   Mike