So Pinina,

You reported the bug as the inablility to export a terrain as TIFF, but exporting as .obj did work.

After they responded to you they could not reproduce the problem, you went back and saw where the path had not been defined. So, your sleuthing actually found a work around and allowed you to provide a much more accurate recipe for the new bug back to e-on. Good job!

I supposed it has been fixed now, as it works as it should on my version. Like e-on support, I can't make it 'not work' given your original recipe for the problem. But, once you provided the information about having a bad path, things made more sense. Even so, if I delete the path, it still offers me an error condition, probably due to the fact the issue has been fixed since your bug report.

My thinking is this is basically how things with computers and tech support are supposed to work. A productive back and forth with help on both sides to find the answer.

A funny supposedly true story: A person calls tech support and tells them they can't get their CD to load, the tech support guy is confused and after a long back and forth, finds out the user is using the CD tray as a cupholder!