Yeah I don't have Poser Pro either.  Hope we get support soon.   Any onsite support I try I am asked for the order number and a password I supposedly chose when I placed the order.   There was no such thing when placing the order, and I have no idea what password they are referring to.   The thing is, the order is placed, my CC isn't charged yet because apparently they have a problem with it but it has accepted my serial - which  I hope doesn't mean I won't be able to use it again seeing as this order was so botched.