I have tested my speed - it's working just fine. I have a 20mb connection over fiberoptic cable. The slowest I get from DAZ is 300kbs while the file I downloaded earlier was at over 1000kbs. I really don't think that it is a problem with my ISP. This happens to many of us every Poser release and in a few days the problems will stop because the demand for downloads will have reduced - they just haven't bothered to make sure they had enough for the (predictable) large early take up.

Which is why I'm tempted to take up their refund offer and buy again later when they are able to supply the product they want to sell me. I know it is the same outcome but somewhere there has to be a principle.