Quote - "Vue 7 and Vue 8 are not new products, they are just improvements on past Vue versions."

I guess the same could be said about many other products. Is Photoshop CS4 a new product or an improvement on CS3? Is 3DS Max 8 a new product or an improvement on Max 7? etc, etc. When is the amount of new features enough to call it a new product? It's a thin line...

Quote - "so I am left with Vue 6, still bug infested."

I worked with Vue6 for 2 years (and still do whenever Vue7 is rendering) and I can't agree with this statement. Vue6 is very stable, IMO.

Quote - "Wondering has any one ever spoken to a VUE support person by phone?"

Yes, I know of at least one person who has. ArtPearl, she might jump in in this thread any minute. :-)

So, if I understand you right, you don't want to upgrade to Vue7 because the amount of new features compared with Vue6 doesn't justify it, in your opinion. I completely disagree but anyway it's your decision. But, given this decision, you must accept what comes with it, i.e, no more patches and less content. You have what you pay for... ;-)