Quote - "Well you could say the problem was not with VUE, but the hardware? not really 100% correct, yes it sometimes warned out of memory, other time it went down without any warning,"

What's your point? If there's no warning it can't be the hardware? You gotta be joking... :-)

Quote - "Yes you can report bugs and complain at them. Sometimes you will get a speady reply sometime you get a reply a few days later, and if you questioned something like pricing, the message back would be we have passed youe message along to blah blah."

What's your point? Would you like a faster response? Do you think that if you had a maintenance plan they wouldn't have to pass the message to someone else for clarification? Sorry, I really don't get your point.