Quote - "I understood it, but you missed the point, it dont matter how much you spend, I am a customer, again back in my old job a small Mom and Pop business were treated the same as a Major OEM."

Just out of curiosity, is this company still in business? :-) Do they still have the same policy regardless of the crysis? I ask this because it doesn't seem like a wise policy to me... Especially if cost reduction is an issue, as is normally the case.