Forum: Vue


Subject: When will we lose support?

andrewe_665 opened this issue on Aug 05, 2009 · 101 posts


3DNeo posted Sat, 08 August 2009 at 12:15 PM

Quote - "E-on software's products are available worldwide ... for both Microsoft Windows and Apple Computer's Mac OS X platforms, making full use of the native software and hardware acceleration."**
**
This quote is taken from the 'about' section  of e-on's web site. So I interpret it as 'our software works just as well on Macs and on PCs.'  Combined with their specification of system requirement it constitutes the premise that a buyer can expect vue to work on a mac.
That's why suggesting to mac users to use a PC is almost irrelevant. I took the information they provided on their site with me to the apple shop when I bought my computer to make sure it complies with their specification. It did then and it still does. It isnt a special arrangement of hardware - just a standard macbook pro, I only added memory to it.  So there is no excuse for it not to work. V6 worked very well. V7 doesnt. It isnt my 'personal' problem, many (very capable) users have problems. Why is it so surprising that we want the problem fixed?
If they decide to drop the mac platform - so be it. At the moment they claim it's supported - so let them support it!

As a side note - Chipp said e-on feels Apple is unreasonably forcing them to use Apple's tools - I dont know which tools these are, but isnt that inconsistent with the statement I quoted above? they claim to make use of platform specific  'hardware and software'?

Apple is NOT forcing anyone to do anything that Microsoft has not done either.

I think where the rub is for some of us Mac users here is that e-on says they are making and supporting a Mac product, yet providing an inferior version to their Windows counterpart. That did not sit well either for ZBrush users as was written about in 3D World in two articles this past year. They seem to be doing a little better now, but many are taking a wait and see approach.

As you state, if companies like e-on or others want to drop the Mac platform, fine, but they do say it is fully supported and nothing about one version being superior to another that is more refined. Again, I have heard these same points being made by MANY Mac users about ZBrush too. I think that companies like them just don't have either the money or the required programmers in place to keep pace with both platforms and they are going to have to make some choices soon because they will lose customers. Either pull it together or let it go. It's amazing companies that do it right like C4D don't have this problem.

Jeff

Development on: Mac Pro 2008, Duel-Boot OS - Snow Leopard 10.6.6 & Windows 7 Ultimate 64bit, 2 x 2.8 GHz Quad-Core Intel Xeon , 10GB 800 MHz DDR2 RAM, NVIDIA GeForce 8800GT.