Forum: Poser - OFFICIAL


Subject: Smith Micro's sorry Customer Service

kyhighlander59 opened this issue on Aug 11, 2009 ยท 49 posts


bagginsbill posted Tue, 11 August 2009 at 2:27 PM

Quote - UPS says it is an invalid number and that I should recheck it.

And so you should check it. But "invalid" doesn't mean "made up" - it means not a known number in the system. There's an obvious cause for this - the number COMES from UPS, involving UPS employees. It doesn't come from SM.

This is a rare occurence for any individual, but it happens several hundred times a day at UPS.

In my business, we do a lot of shipping of things, and roughly out of every 100, 1 is "invalid" from the moment it is issued to us.


Renderosity forum reply notifications are wonky. If I read a follow-up in a thread, but I don't myself reply, then notifications no longer happen AT ALL on that thread. So if I seem to be ignoring a question, that's why. (Updated September 23, 2019)