Quote - > Quote - It's not at all obvious that the item will not be delivered, just because the tracking number isn't valid. Many of our "invalid" shipments are delivered anyway. Sometimes they are delivered to the wrong address, which is usually why the tracking system rejects the number anyway. In fact, the OP started with that premise - an incorrect shipping address causes it to be kicked out.

Now, from what the OP said, SM refunded the shipping fees as a store credit, which is not unreasonable. Further, they issued a (new?) tracking number which is invalid. Apparently, the address is still whatever it was, and OP's insistence that the address isn't wrong is holding up the remedy.

Seems pretty straightforward to me. What do you want SM to do about the bad address?

I am not insisting that the address was correct, before they shipped I emailed them the correct address and they verified it. I just said that paypal plugin filled out the properly. I did send the correct address before shipment and it was verified. I'm not a dolt. LOL

OK. I never thought you were a dolt. Really I would not have even responded, except you asked if the presumption of guilt on the part of SM was reasonable.

Here's another reasonable possibility - they used the right address, but UPS doesn't have it in their database. For example, I have a GPS unit in my car that doesn't know about a particular highway, Interstate 395 in CT. I can go just about anywhere using its guidance, but not southern CT.Is it reasonable for me to blame BMW, or the GPS manufacturer?

Invalid tracking numbers come from UPS.

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Renderosity forum reply notifications are wonky. If I read a follow-up in a thread, but I don't myself reply, then notifications no longer happen AT ALL on that thread. So if I seem to be ignoring a question, that's why. (Updated September 23, 2019)