>> " they used the right address, but UPS doesn't have it in their database"

Sorry, but that's reaching a bit. If UPS has a problem with the address, they contact the recepient. Failing that, the sender. They dont just leave it around to collect dust.

But the OP is right: he paid for overnight. He should receive overnight. Let's stop treating him like the bad guy here. He's not. Frankly, whether it's UPS or SM is immaterial -- an unhappy customer is an unhappy customer. And you do what you need to to make them happy again, even if it means putting out a second shipment and requesting that they return (at SM's cost) the previous one when/if it arrives.

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