Quote - No they said it shipped thursday, I asked them to reship and recall the original but instead they sent me the old tracking number. You must have read someone else's post.

Oh. Well I did put new in parentheses because your OP was not clear. You said:

Quote - I ordered Poser 8 from them 1 week ago and paid for over night shipping. ... They gave me a tracking number for UPS that UPS cannot even verify exists.

and

Quote - They told me my original purchase didn't ship

then later in the same post you said:

Quote - I asked them today to just send me the package, ..., they responded by giving me a tracking number that UPS can't even verify exists.

I didn't realize you were describing the same conversation. Putting them together it sounded like you got a tracking number, it didn't work, the product didn't show up, you called, they said it didn't ship, and then they gave you a new tracking number.

I'll just stop now, since I clearly don't understand the circumstances, and so I'm not going to be much help answering your question of what is reasonable. ;-)

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Renderosity forum reply notifications are wonky. If I read a follow-up in a thread, but I don't myself reply, then notifications no longer happen AT ALL on that thread. So if I seem to be ignoring a question, that's why. (Updated September 23, 2019)