Quote - >> " they used the right address, but UPS doesn't have it in their database"

Sorry, but that's reaching a bit. If UPS has a problem with the address, they contact the recepient. Failing that, the sender. They dont just leave it around to collect dust.

But the OP is right: he paid for overnight. He should receive overnight. Let's stop treating him like the bad guy here. He's not. Frankly, whether it's UPS or SM is immaterial -- an unhappy customer is an unhappy customer. And you do what you need to to make them happy again, even if it means putting out a second shipment and requesting that they return (at SM's cost) the previous one when/if it arrives.

OK it's reaching, but it is also reaching to immediately conclude it couldn't possibly be a mistake by any other party than SM. All we have to go on is what the OP is telling us.

I am not treating him like a bad guy. He's a good guy.

He ASKED our opinions about whether he is being unreasonable.

If he had simply ranted, and left the last part out, I never would have said anything. I like a good rant as much as anybody. ;-)

Remember, if a question is asked, I can answer. I didn't know I wasn't allowed to answer. I answered the question: no I don't think it's reasonable. There are other theories that could mitigate the guilt. There's no "bad guy" stuff in there.

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Renderosity forum reply notifications are wonky. If I read a follow-up in a thread, but I don't myself reply, then notifications no longer happen AT ALL on that thread. So if I seem to be ignoring a question, that's why. (Updated September 23, 2019)