I spoke at length with customer service this afternoon about this issue. My apologies for not getting on this sooner - this is my first day back in the office after SIGGRAPH.
We did have trouble with overnight ship methods coming from both CP and the Corporate Store – in that all orders appeared to the warehouse as regular ship method, none of the expedited methods were being saved in the order header.

The engineers have since put an email notice in place that accompanies the order when any non-ground method has been chosen so the warehouse can see the shipping method. This went into place last week sometime during the day on Friday and will affect all future orders.

Since this issue was brought to our attention, (after the initial 2 days had passed) the customer service team has been working closely with the shipping department to assure that all orders submitted have been shipped and a tracking number provided.  There have been cases when the tracking information is not available on the UPS tracking site. This is due to the fact that although the package is ready to be shipped, UPS has not yet scanned the package. It will take approximately 24 hours for the UPS site to be updated with the tracking information once the package has been scanned.

In closing, I’m pleased to report back that the codes issued ARE CORRECT – but just were not active in the UPS system at the time they were provided. The problem with shipping methods has been fixed. We’ve instructed the warehouse to re-ship all express orders from before the fix and we’re issuing refunds for shipping for all customers did not receive the expedited shipping method they chose at the time of purchase.

Steve Cooper
Poser Product Manager
(and owner of the aforementioned busted b***s) :-)